❓ Frequently Asked Questions (FAQ) – Aqua G Fresh RO
Welcome to our FAQ section. Below you’ll find answers to the most commonly asked questions about Aqua G Fresh RO products, orders, shipping, installation, and more.
🧼 1. What is Aqua G Fresh RO and how does it work?
Aqua G Fresh RO is an advanced reverse osmosis water purifier designed to remove impurities, bacteria, heavy metals, and dissolved salts from your water, providing clean and safe drinking water for your family
📦 2. How do I place an order?
You can place an order directly on our website:
- Visit https://aquagfreshro.com
- Browse the RO models and click “Add to Cart”
- Proceed to Checkout, fill in your details, and make the payment.
💳 3. What payment methods do you accept?
We accept all major payment methods:
- UPI (PhonePe, Google Pay, etc.)
- Debit/Credit Cards (Visa, Mastercard, RuPay)
- Net Banking
- Wallets & COD (if enabled)
🚚 4. How long does delivery take?
Delivery usually takes 3 to 7 working days, depending on your location. You will receive tracking details once your order is shipped.
🛠 5. Is installation included with the product?
Yes, we provide free installation in most major cities. After your product is delivered, our service team will contact you within 24–48 hours to schedule the installation.
🔁 6. Can I return or exchange the RO?
Yes, we offer a return or replacement in case:
- The product is damaged during shipping
- The wrong product is delivered
Please refer to our Return & Refund Policy for more details.
🧾 7. How do I track my order?
You can track your order via:
- The link in your confirmation email
- Or visit My Account → Orders
🧰 8. Do you offer warranty?
Yes! All Aqua G Fresh RO systems come with:
- 1-Year Warranty on electronic parts
- Free service during the warranty period (T&C apply)
📞 9. How can I contact customer support?
You can reach us via:
- 📧 Email: support@aquagfreshro.com
- 📞 Phone/WhatsApp: +91-9598090014
- Or use our Contact Form
💧 10. Do you offer Annual Maintenance Contracts (AMC)?
Yes, we offer optional AMC plans for regular servicing and filter replacement after the warranty period. Contact our team for details.
Still have questions?
Feel free to contact us — we’re always happy to help!