Aqua G Fresh RO Water Purifier – Refund Policy
At Aqua G Fresh, we strive to ensure customer satisfaction with every purchase. If you are not fully satisfied, we offer a transparent and straightforward refund policy.
Eligibility for Refund:
- Timeframe: Refund requests must be made within 7 days of product delivery.
- Condition: The product must be unused, undamaged, and returned in its original packaging with all accessories, manuals, and warranty cards.
- Proof of Purchase: A valid invoice or order receipt is required.
Non-Refundable Cases:
- Used or damaged products due to mishandling, improper installation, or unauthorized repairs.
- Consumables like filters and cartridges.
- Customized or special-order products.
Refund Process:
- Initiate a Request: Contact Aqua G Fresh Customer Care at +91 95980 90014 with order details.
- Verification: Our team will review the request and provide return authorization if eligible.
- Product Return: Upon approval, you may ship the product or request a pickup (where available).
- Inspection & Approval: Once the returned product is inspected, we will initiate the refund.
Refund Timeline & Method:
- Processing Time: Refunds are processed within 7-10 business days after inspection.
- Payment Mode:
- Online payments (Credit/Debit card, UPI) – Refunded to the original payment method.
- Cash-on-Delivery (COD) orders – Refunded via bank transfer (bank details required).
For any queries or assistance, reach out to Aqua G Fresh Customer Care at +91 95980 90014.